Customer Testimonial from Sean B. in Clifton Park, NY

We needed an egress window installed in our basement to comply with code before we finished the basement. The estimator showed up on time- very nice fellow. Showed us what we needed for code and what the options were. We went with the cheapest window (which was the style we wanted anyway) and the cheapest well, for approximately $3700. We talked to other contractors and they were either way higher or were lower but balked when asked specific questions.

Adirondack Basemetn Systems had a $100 coupon in the paper. I was told by the estimator that they do not offer a veterans or affiliations discount. After the job was done, I found out that they do in fact offer a veterans discount through our county Return the Favor program. I called them and faxed over the info they requested. They refunded the discount in less than a week- very pelased with that!

The foreman showed up around 8am and went over with me what they would do and to see if I had any special concerns. He figured out a way to minimize lawn damage (there was none after). They (he and two workers) brought over a Bobcat and got right to work. They have minimal cuts to the existing framing and carefully removed the insulation.

They weren't a bother and didn't get in our way. they were patient with me and I kept popping in to check up and ask questions. Job was completed about 5 hours later. The foreman explained to me everything they did, and how to operate and care for the window. They cleaned up. No mess left behind. They even moved and replanted a cherished lilac bush that was in the way.

Overall a satisfactory experience. My only concern was that, when the foreman went offsite, the laborers used my power drill and not their own without asking first. They did not damage it. I think the foreman left them tool-less and they didn't want to stop work and wait for him.

They seemed to take pride in leaving the smallest evidence of their visit. We plan on doing a Bilco door in a couple years and will call them first.