Serving Greater Albany, Troy, Schenectady, Albany

Contact Us For
A Free Estimate!
Products & Services
Basement Repair Services & Products
WaterGuard Interior System
DryTrak Drainage Channel
TrenchDrain Drain Grate
IceGuard Discharge Line
FlexiSpan Wall Crack Repair
Basement Leak Repair
Polyurethane Crack Sealing
WellDuct Window Drainage
BrightWall Waterproof Panels
ThermalDry Wall Barrier
Basement To Beautiful Pre-finishing Wall Insulation Panels
Drain Tile Installation
SuperSump Pump System
TripleSafe Pumping System
UltraSump Battery Back Up
Sanidry Basement Dehumidifiers
Basement Egress Windows
Basement Insulation
Basement Crack Repair
Drain Tile System Installation
Perimeter Drainage Systems

Crawl Space Repair Services & Products

CleanSpace Encapsulation Vapor Barriers And Liners
Turtl Access Hatch
EverLast Crawl Space Doors
Sanidry Csb Dehumidifier
SmartDrain Water Drainage
SilverGlo Wall Insulation
TerraBlock Floor Insulation
SmartSump Sump Pump
Crawl Space Liners
Crawl-o-Sphere Crawl Space Fan
WallCap Block Wall Sealer
SmartVent Flood Vents
Crawl Space Jacks
Crawl Space Vapor Barriers

Foundation Repair Services & Products

Push Pier Underpinning For Settlement, Foundation Leveling, Sinking Foundation Repair
Structural Repairs
Helical Deck Piers
Geo-lock Wall Anchors
Geo-lock Helical Anchors
PowerBrace Bowed Wall Repair
CarbonArmor Fiber Wall Repair
SmartJack Crawl Space Support
Slab Pier Repair
Basement Repair
Foundation Underpinning
Foundation Crack Repair
EZ Post Deck Repair
Shotcrete Wall Restoration
Foundation Waterproofing
Before and After Pictures from Albany
Clean, Dry, and Stabalized Basement in Albany, NY

Clean, Dry, and Stabalized Basement in Albany, NY

Before After
Clean, Dry, and Stabalized Basement in Albany, NY Clean, Dry, and Stabalized Basement in Albany, NY

The CleanSpace liner is used to isolate the home from the earth and block water and dampness from coming through completely and permanently.  This dramatically reduces the humidity level in the air and eliminates mold growth.  The CleanSpace liner is carefully cut and installed by trained installers and is completely sealed over the walls to fully isolate moisture or dampness from coming through the concrete basement walls.  The result is an attractive, bright, tough impervious liner - and a healthy home above it!

EverLast Upgrade in Albany, NY

EverLast Upgrade in Albany, NY

Before After
EverLast Upgrade in Albany, NY EverLast Upgrade in Albany, NY

Here’s a fairly unique example of a basement window upgrade we did. Typically, windows are replaced with ones of the same time. This homeowner, however, wanted to open things up a bit and let more natural light into the basement, getting the result you see with the larger EverLast window. The EverLast window they had installed is energy-efficient and great at protecting the house from incoming water, bugs, or other animals. If your basement windows are in need of a makeover, try EverLast! 

Strong Sump Replacement in Albany, NY

Strong Sump Replacement in Albany, NY

Before After
Strong Sump Replacement in Albany, NY Strong Sump Replacement in Albany, NY

Sump pumps are one of, if not the most important piece in a waterproofing system. If your pump isn’t operating properly, or at all, then the water is going to keep coming in and overstaying its welcome. Thankfully, the installation process for a replacement isn’t difficult or time consuming; our products can even be installed right over the old system like you see in this pairing of photos. Pictured here is our TripleSafe sump pump—our most powerful. With its tri-pump system, it can handle high volumes of water, automatically adjusting based on how much is coming in. The TripleSafe is a no-brainer choice when it comes to protecting your home from invading water. 

Company Awards
2013 BBB Torch Award For Marketplace Ethics
What are the "BBB Torch Awards?" The mission of your Better Business Bureau is to promote... [Read more]
2010 Torch Award for Marketplace Ethics
What are the "BBB Torch Awards?" The mission of your Better Business Bureau is to promote... [Read more]
2014 Angie's List Super Service Award
Angie’s List Super Service Award 2014 winners have met strict eligibility requirements, which include an “A” rating in overall grade,... [Read more]
More Awards

Foundation Repair & Basement Waterproofing Company in Albany, NY

Mr Keigley was a pleasure to deal with. Not pushy, very clear   explanations, and personable....
Happy Customers Surrounding Albany, NY
Work Requests

Click the icons to see what our customers had to say.

Reviews From Albany
Testimonials From Albany
Sean and his employees did an excellent job installing this system. We choose Adirondack Basement after looking at other comments and especially the Ron...
Testimonial by Tom S. from Albany, NY
From our initial meeting, until the end of our basement project, Tim was professional, courteous, and knowledgeable. He went out of his way to help us assess...
Testimonial by Christine G. from Albany, NY
- How satisfied are you with the installation we completed for you? Very satisfied - Was clean-up satisfactory? Yes - What did you think of our...
Testimonial by Edward B. from Albany, NY

Basement Waterproofing Contractor in Albany, NY

Even though it may not always seem like it, your basement is a crucial part of your home with the potential to do a lot of harm - or good. A wet, moldy basement creates health risks for the whole home. Unfortunately, it only takes a little bit of water or humidity for mold to grow, so even if you're basement isn't totally flooded, it's still important to take action. Additionally, if you're dealing with any water in the basement, you most likely can't make full use of that space for storage or other needs. 

Here at Adirondack Basement Systems, we use Basement Systems proven basement waterproofing products to rid every basement of the water seeping in. Basement Systems has decades of experience creating these products, and dealers across the nation have tried and tested them on thousands of homes. The products we use include:

  • Sump pumps
  • Drain systems
  • Dehumidifiers
  • Waterproof basement floors and walls
  • And more!

All of these products are designed to completely remove moisture and humidity in your basement. This way, you can enjoy the extra square footage your home has to offer, and you can rest easy knowing that mold and mildew no longer have a place to grow. If you are looking to keep your basement dry and comfortable, we are the basement waterproofing contractor of choice in Albany, NY. Contact us today for a basement waterproofing estimate!

Albany sump pump

A sump pump installed in Albany, NY

Crawl Space Encapsulations in Albany, NY

Along with our basement waterproofing products and services, we also specialize in crawl space encapsulations and repairs using crawl space versions of many of these same products. We can also install a crawl space vapor barrier to seal this space against the harsh outside air and damp ground. What many homeowners don't realize is that the air in your crawlspace can escape into the living area of your house. Imagine that damp moldy air in your living room. Damp, cold, moldy air can lead to health issues if left unattended. A crawl space encapsulation keeps your crawl space free from mold, rot, and pests. When your crawl space is free from bad air, your home is free of bad air.

For all of your basement waterproofing and crawl space encapsulation needs in Albany, Adirondack Basement Systems is the company to call.

Long-Lasting Foundation Repair

Foundation problems, such as foundation sinking or settlement, foundation heave, and many others, are a real risk for homeowners in areas where soils are weak. And because it's difficult to know exactly what the soil profile beneath your home is, foundation problems can occur when you least expect them. Some common signs of these issues include:

  • Sagging floors and floor cracks
  • Wall cracks
  • Bowing walls
  • Sticking doors and windows
  • Tilting chimneys

Do any of these symptoms sound familiar in your home? If so, schedule a free estimate with a foundation specialist at Adirondack Basement Systems. We will thoroughly inspect your property to understand the causes of the issues above ground. That way, we can recommend a solution using a variety of foundation repair products, such as foundation piers, wall anchors and braces, and much more.

No matter how severe the foundation settlement, or basement or crawl space water issues you're facing may seem, our experts here at Adirondack Basement Systems have seen it all before. And as a family-owned, local company, we care about the safety of our customers most of all. To get started on basement waterproofing, foundation repair, or other needs in Albany, NY, schedule a free estimate with us today! 

Case Studies From Albany
The finished basement of a home in Albany, NY was flooded during heavy rainfall, causing extensive damage that needed repair. The drywall was covered...
The Egerton family struggled with a flooding basement for years in their Albany home. They frequently noticed their basement walls were leaking...
Press Releases From Albany
Local Business Team Participates in The Race to Recover America's Missing Children and the FireBall Run Adventure-Travel Series.... [Read more]
Team#23 (The CellerDwellers) will be competing in the FireballRun which will pass right through the Capital District on September 29th in Ballston Spa and then again the following morning in Clifton Park.... [Read more]
Adirondack Basement Systems has won the BBB's Torch Award for Marketplace Excellence- This award honors local businesses that demonstrate highest standards of leadership, character, and commitment to ethics.... [Read more]
Job Stories From Albany, NY
Strong and Simple Waterproofing System in Albany, NY

This job takes a look at two products, the TripleSafe sump pump and WaterGuard, showcasing their relationship to one another. The homeowner gave us a call because they were dealing with moisture seeping in from the soil outside the basement, causing damage and pooling. One of our certified design specialists went out and surveyed the basement to find a proper solution to this persistent problem. The plan that was ultimately drawn up and approved by the homeowner was a full perimeter system paired with a TripleSafe; a common and effective method of handling water problems. 


Work to install this system began by removing portions of the wall and floor, where the two touch. This is done to make room for the WaterGuard which is tucked underneath the bottom of the wall to collect water and redirect it towards the sump pump. This helps prevent any moisture from building up and pooling in the basement. After the product is tightly secured in place, the installation team re-poured the concrete and replaced the portions of the walls they removed. They then moved on to installing the TripleSafe sump pump which involved placing it in the ground and hooking up discharge pipes to it that run out of the house, underneath the ground, and to a LawnScape outlet a proper distance away from the home that the water doesn’t come running right back in. Anything the WaterGuard system running around the edges of the basement collects gets sent to the TripleSafe where it is pumped out for good!

Strong and Simple Waterproofing System in Albany, NY - Photo 1Strong and Simple Waterproofing System in Albany, NY - Photo 2Strong and Simple Waterproofing System in Albany, NY - Photo 3
Old Basement Waterproofing Update in Albany, NY

This home was over 100 years old and its basement’s waterproofing system was, more or less, nonexistent. Water is, unfortunately, an inevitable threat to basements so it’s important they are given the proper attention they need to prevent flooding and damage. This is especially the case when it comes to older structures like this one. The first step in the job process was for one of our certified design specialists to do a full inspection of the basement and come up with an effective plan to keep the water at bay. With the state this basement was in, a complete waterproofing system was required. 

After drawing up the plan and both parties agreeing to it, it was passed on to the installation team and they got to work. The first step was clearing out the basement so there was room for the team to operate. Next, drainage matting was laid out on the floor to help facilitate any water that might find its way into the basement to the sump pump where it is sent away from the home. Along the walls, CleanSpace, a highly durable vapor barrier, was spread from floor to ceiling. CleanSpace’s purpose is to keep seeping moisture from getting through the walls and into the basement, redirecting it down into the WaterGuard at the bottom of the wall where it too goes to the sump pump. The original pump in this basement was basically just a giant hole, so adding a TripleSafe to the waterproofing system was a tremendous boost. Working all together, these products made this basement highly protected from the constant moisture threat that comes with living in the Northeast!

Old Basement Waterproofing Update in Albany, NY - Photo 1Old Basement Waterproofing Update in Albany, NY - Photo 2Old Basement Waterproofing Update in Albany, NY - Photo 3Old Basement Waterproofing Update in Albany, NY - Photo 4Old Basement Waterproofing Update in Albany, NY - Photo 5Old Basement Waterproofing Update in Albany, NY - Photo 6Old Basement Waterproofing Update in Albany, NY - Photo 7Old Basement Waterproofing Update in Albany, NY - Photo 8
Sinking Crawl Space Wall Assistance in Albany, NY

This homeowner’s crawl space walls were sinking, causing foundation issues that could’ve caused serious damage if not addressed properly in a timely manner. There was access to the crawl space so our Design Specialist worked his way into the small area and took a look around, inspecting the walls and support beams to determine how displaced they had become. They then recommended the customer have SmartJacks installed to give the floors above a lift and to take much of the pressure off of the walls and keep them from sinking. The Design Specialist then passed the job off to our installation team.  

To start off, our crew installed support beams running parallel to one another at the top of the crawl space. Then, they placed the custom-sized SmartJacks underneath and adjusted them to the exact level they need to be. Once in position, they fastened the support piers to the beams, providing a cohesive boost to the foundation. In total, there were nine SmartJacks put in and they immediately began doing wonders for the crawl space. The walls no longer would have to succumb to the immense weight of the house alone. SmartJacks are super strong and highly durable, able to take the brunt of the load and keep the foundation from sinking any further. Plus, they are completely adjustable so over time they can be tightened to lift the displaced floor back to its original position! 

Sinking Crawl Space Wall Assistance in Albany, NY - Photo 1Sinking Crawl Space Wall Assistance in Albany, NY - Photo 2Sinking Crawl Space Wall Assistance in Albany, NY - Photo 3Sinking Crawl Space Wall Assistance in Albany, NY - Photo 4Sinking Crawl Space Wall Assistance in Albany, NY - Photo 5Sinking Crawl Space Wall Assistance in Albany, NY - Photo 6Sinking Crawl Space Wall Assistance in Albany, NY - Photo 7
Strong Foundation Support System in Albany, NY

This basement was experiencing stair step cracks going up the walls. Damage like this is typically a symptom of bowing walls, so its important to have this problem addressed before any horrific damage occurs. Potentially caused by the bowing walls, the floor above the basement was also sagging, so that also needed to be addressed. Our design specialist went over the space, taking a close look at the displacement and damage then recommended two products: PowerBraces and SmartJacks. 

The installation process started by clearing out the area to give our workers easy access to the walls and get a more accurate feel for what needs to be done. We then marked off precise locations for where the PowerBraces and SmartJacks would be installed after measuring the height of the basement to determine what sizes would be needed. The PowerBraces are custom-cut to size then attached at the floor and joist, adjusted to perfectly fit to the wall and stabilize it from buckling any more. PowerBraces also have the ability to be tightened over time and potentially straighten the walls back to their original position. The SmartJacks were then brought in to do the same exact thing that the PowerBraces do, only they assist the floor/ceiling as opposed to the wall. SmartJacks have the same ability as PowerBraces to be tightened and help lift the floor back to an even position. Both of these products are strong, highly durable and rust-resistant, meaning this foundation will have tremendous support for years to come. 

Strong Foundation Support System in Albany, NY - Photo 1Strong Foundation Support System in Albany, NY - Photo 2Strong Foundation Support System in Albany, NY - Photo 3Strong Foundation Support System in Albany, NY - Photo 4
Polylevel and NexusPro combo in Albany, NY

This Polylevel job was a relatively simple one. The homeowner’s garage had some sizable cracks in the concrete and was a touch uneven. In climates like New York, it’s common for concrete to freeze and expand in the winter, causing cracks like this. We looked over the damage and then brought in our install team to fix it up! The installation process didn't require any crazy gear or cumbersome equipment (and with Polylevel, it never does!), which meant all we needed was for the cars and some of the other stuff to get cleared out just so nothing gets in the way or weighs down on the concrete. First, Polylevel was drilled and pumped into the concrete, filling underneath the slabs with a specially-engineered mixture designed to permanently lift and support the concrete. The secret to this product is its two-part expanding foam that really gets in there and provides significant improvement underneath the slabs. Then, to fill in the cracks, we used NexusPro, which is a great product to get the job done. A silicone-based sealant, NexusPro is designed to provide long-lasting flexibility and resistance to harsh weather, which is vital in our area. And the drying time for both of these products is a fraction of what other products require, which means this space was back to working condition in practically no time at all! This garage’s concrete won’t be sinking for quite a long time thanks to Polylevel and those cracks have no chance of opening back up with NexusPro keeping them sealed tight. 

Polylevel and NexusPro combo in Albany, NY - Photo 1Polylevel and NexusPro combo in Albany, NY - Photo 2Polylevel and NexusPro combo in Albany, NY - Photo 3Polylevel and NexusPro combo in Albany, NY - Photo 4
Three Product Protection in Albany, NY

The fight against intruding water is an ongoing battle for many homeowners. Sometimes it seems like no matter what is done, the water still comes, leading many to believe a flooded basement is inevitable. But that is far from the reality. When it comes to keeping moisture and water from building up in your home, all it takes is the right product. 

This homeowner had serious concerns about the water in their basement. Even with a sump pump already in their house, water kept coming in and overstaying its welcome. After meeting with our design specialist, a new course of action was drawn up to replace the old one in place—and that included replacing the ineffective, pre-existing sump pump. 

There were three primary products used to boost this basement’s waterproofing system. Since sump pumps were already being discussed, that’s where we’ll start. While many houses have sump pumps installed, over the years they become outdated or get worn down to the point where they can hardly handle a fraction of what they used to. This happens especially when the pump is not serviced regularly. We decided to replace the old pump with a brand-new SinglePack Super Sump, which is a top-of-the-line pump designed to handle high levels of water without any trouble. We also paired this product with proper additions that help it function at its greatest potential even in the event of freezing temperatures or heavy downpours. 

Working in tandem with the SinglePack are a series of WaterGuards and a CleanSpace system. The WaterGuards were installed where the walls meet the floor. This process is done carefully as to avoid doing any damage to the foundation of the house. Our installation team takes their time to make room for the WaterGuards and then when placing them in the proper spot, connecting the pieces along the way, they keep a close eye on the WaterGuards, checking to see if there’s any gaps or holes where water could get through. WaterGuards are designed to collect any moisture that seeps in through either the wall or the floor and then divert it into the main discharge system; in this case that would be the SinglePack Super Sump, which sends the water out of the house to a distance far enough away where it won’t come back. Finally, to add an extra layer of moisture protection to the waterproofing system, CleanSpace was installed along the basement walls to help out the WaterGuardsCleanSpace acts as an effective vapor barrier, pairing perfectly with WaterGuards to give moisture zero chance of getting through. With all these products, pooling water won’t ever be a problem for this house! 

Three Product Protection in Albany, NY - Photo 1Three Product Protection in Albany, NY - Photo 2Three Product Protection in Albany, NY - Photo 3Three Product Protection in Albany, NY - Photo 4Three Product Protection in Albany, NY - Photo 5Three Product Protection in Albany, NY - Photo 6Three Product Protection in Albany, NY - Photo 7Three Product Protection in Albany, NY - Photo 8
Pool Polylevel in Albany, NY

Our work isn’t limited to just basements! We also offer Polylevel to help even out any concrete you may have on your property. In this instance, the concrete surrounding this homeowner’s pool was looking a bit jagged and cracked. The Polylevel process involves drilling holes into the concrete and pumping in a high-density polymer foam that expands underneath to raise the concrete slabs that have settled. And that’s all there is to it. Polylevel is a fast and easy job that’s environmentally friendly, cost-effective, and makes less of a mess. All it takes is a little rainfall and any sign of drilling or filling is gone! The concrete will look as smooth and sturdy as when it was first installed!

Pool Polylevel in Albany, NY - Photo 1Pool Polylevel in Albany, NY - Photo 2Pool Polylevel in Albany, NY - Photo 3Pool Polylevel in Albany, NY - Photo 4
Basement Waterproofing in Albany, NY

This customer in Albany, NY, was having issues with their basement constantly being wet any time it rained out. Our Design Specialist, Dave LaCroix, decided that it would be best to install a drainage system within the basement. Of course, we used our patented product, the WaterGuard drainage system!

This system is a sub-floor drainage system, meaning that the system drain lays below the floor, but on top of the foundation. The WaterGuard is designed to catch any water leaks, redirecting the water through the drainage system, and out of the home through our Exterior Discharge Line. Since it is installed under the floor slab, it is practically invisible to the homeowner! The install is quicker, easier, and cheaper than other methods used in the industry. 

Our foreman Austin Putnam, and his crew arrived on the scene to install the WaterGuard Port. The port is used to flush sand and anything else that may sneak its way into the system. This item makes the system flush-able and easy to keep clean and allows water to continue to drain correctly. The final step of this project was to install our IceGuard, which prevent floods from a clogged or potentially frozen discharge line. This makes sure all forms of flooding stay out, whether it's the spring rain or the winter snow.

If you are also struggling with a wet, damp basement reach out to us today to schedule your free, no-obligation estimate.

Polylevel in Albany, NY

A customer of ours in Albany, NY reached out to us with concerns about his sinking sidewalk because it had become an unsightly tripping hazard. We used our patented polylevel and Nexus Pro system to lift his sidewalk, and what a transformation it was! Polylevel injection is performed by drilling a small hole into the slab to be lifted and the Polylevel foam is injected under the concrete.  The foam fills the voids underneath the concrete and the slab is lifted into place.  The foam is quick curing, waterproof, and noninvasive.   Nexus Pro is a silicone-based sealant used to seal the joints of the concrete slab.  The Nexus Pro can be used with Polylevel and cures in just 60 minutes!!!

Polylevel in Albany, NY - Photo 1Polylevel in Albany, NY - Photo 2Polylevel in Albany, NY - Photo 3
Egress Window in Albany, NY

An egress window is a window that is required in specific locations in a dwelling and must meet specific size requirements to qualify as an egress window. It is intended to provide an emergency means of exiting a dwelling. This customer contacted us to install an egress window to make sure that her basement was up to code and safe!

Egress Window in Albany, NY - Photo 1Egress Window in Albany, NY - Photo 2Egress Window in Albany, NY - Photo 3Egress Window in Albany, NY - Photo 4
Bowing Wall Repair in Albany, NY

A homeowner in Albany, NY had a bowing wall in their basement that they were looking to have stabilized before it caused any further damage. PowerBrace support beams are designed to both stabilize and straighten bowing walls over time. They are rust-resistant and have a nice neat appearance in the basement. Convenient and ideal, no outside excavation is required during installation. PowerBrace is installed with a 25-year warranty against any manufacturing defects and installation. With these steel I-beams in place, the homeowner can be assured of the structural integrity of the foundation.

Bowing Wall Repair in Albany, NY - Photo 1
Work Requests From Albany, NY
Project Location: Albany, NY
Looking to have the foundation of my house checked out and see what the recommendation would be to address those concerns. Small, older home and want to make sure it is OK.
Project Location: Albany, NY
Hello - I am under contract to purchase a home in Duanesburg, NY that seems to have had foundation repair work done previously. The sellers also mentioned water leakage into the basement, with a couple cracks being found by the inspector. We are looking to have someone come out and take a look to let us know of any additional repairs needed and/or advice on the repairs done. Thank you!
Project Location: Albany, NY
Understand if we have an issue in the foundation
Project Location: Albany, NY
Damp basement/water ingress in heavy rain. Basement windows cracked/damaged and likely need replacing. Considering partial finishing of basement as well.
Project Location: Albany, NY
Foundation and possible water proofing
Project Location: Albany, NY
Water/mold in basement
Project Location: Albany, NY
My basement gets water in some areas. I have had some patching done on the walls and it kept for a while. It's been 2 years. Last couple of storms there was a lot of water, but I wasn't there to see where it's coming from. I was told if it's ground water there's nothing I can do. I would like the basement assessed to see if this is fixable.
Project Location: Albany, NY
Concern with the bricks on our home
Project Location: Albany, NY
Basement waterproofing before beginning project to finish basement.
Project Location: Albany, NY
I have coming though the concrete floor in my basement causing minor flooding
Project Location: Albany, NY
Sump making some noise. Wanted a new water back up to be installed
Project Location: Albany, NY
Iḿ having basement flooding when it rains. I´d like to address putting in a new sump pump along with preparing the basement to eventually make it a living space
Project Location: Albany, NY
Flooded basement...pumped out today. Water continues to seep and more rain expected. Would like estimate for installation of sump pump and enclosed French drain with dehumidifier.
Project Location: Albany, NY
Leaking/minor flooding in basement after a few days of heavy rain; current sump pump unable to keep up.
Project Location: Albany, NY
Hello, I have water coming into my basement and other things... to much to write here.
Project Location: Albany, NY
I have a basement apartment that recently started getting water coming into it from the foundation. I was hoping to have someone come out and let me know what needs to be done and how much it will cost. Thank you!
Project Location: Albany, NY
One part of rear basement wall is bowing inward.
Project Location: Albany, NY
Water coming throw my walls in the basement
Project Location: Albany, NY
Looking to upgrade my current sump pump system. I am looking for a quote
Project Location: Albany, NY
Sump pump !!!!
Serving the following Albany, NY zip codes
12201, 12202, 12203, 12204, 12205, 12206, 12207, 12208, 12209, 12210, 12211, 12212, 12214, 12220, 12222, 12223, 12224, 12225, 12226, 12227, 12228, 12229, 12230, 12231, 12232, 12233, 12234, 12235, 12236, 12237, 12238, 12239, 12240, 12241, 12242, 12243, 12244, 12245, 12246, 12247, 12248, 12249, 12250, 12255, 12257, 12260, 12261, 12288

our service area