Testimonials for Adirondack Basement Systems

"Original project was for two inserts and one slider. Day of installation came and I was told that inserts wouldn't fit and I would get three window sliders. It worked out fine, but a heads up explaining the change before installation would have been nice. Otherwise, great job.  Zachary Holmes was very professional and did a great job.  Adirondack Basements was one of the only companies to perform basement window work, and the quote was exactly the amount I expected to pay."

The information and background knowledge that was provided to me was very helpful. I'm very happy with the work that has been done. Thank you, guys! I have also told many people about how great of a business Adirondack Basement Systems is!

Everyone from the office team to the crew and of course our Design Specialist were great!  We were impressed with your ability to get the work done by a specific date. We're very satisfied with the job and appreciate the clean-up job of the crew.  Doug was great, and it was nice to not have a pushy salesman. We're really HAPPY with our new Scapewell window! Every time we go into the basement we're AMAZED by how light it is!

I was very satisfied from beginning to end.  I felt like my Design Specialist cared about my needs, not just the sale.  The installer was knowledgeable answered my questions, didn't mind me watching the work being done, and paid attention to details.  This was one of the most pleasant contractor experiences I've ever had. Thank you for proving fully reputable contractors do, in fact, still exist out there and that they treat your home possibly even better than their own.

We needed an egress window installed in our basement to comply with code before we finished the basement. The estimator showed up on time- very nice fellow. Showed us what we needed for code and what the options were. We went with the cheapest window (which was the style we wanted anyway) and the cheapest well, for approximately $3700. We talked to other contractors and they were either way higher or were lower but balked when asked specific questions. Adirondack Basemetn Systems had a $100 coupon in the paper. I was told by the estimator that they do not offer a veterans or affiliations discount. After the job was done, I found out that they do in fact offer a veterans discount through our county Return the Favor program. I called them and faxed over the info they requested. They refunded the discount in less than a week- very pelased with that! The foreman showed up around 8am and went over with me what they would do and to see if I had any special concerns. He figured out a way to minimize lawn damage (there was none after). They (he and two workers) brought over a Bobcat and got right to work. They have minimal cuts to the existing framing and carefully removed the insulation. They weren't a bother and didn't get in our way. they were patient with me and I kept popping in to check up and ask questions. Job was completed about 5 hours later. The foreman explained to me everything they did, and how to operate and care for the window. They cleaned up. No mess left behind. They even moved and replanted a cherished lilac bush that was in the way. Overall a satisfactory experience. My only concern was that, when the foreman went offsite, the laborers used my power drill and not their own without asking first. They did not damage it. I think the foreman left them tool-less and they didn't want to stop work and wait for him. They seemed to take pride in leaving the smallest evidence of their visit. We plan on doing a Bilco door in a couple years and will call them first.

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?     Yes - What did you think of our installation crew?      Polite and thorough - What are your thoughts on your Design Specialist and the presentation?      Good - Was our office team efficient and knowledgeable?      Yes - How did you hear about us? Have you seen our name anywhere else?      Ad - Overall, what were the top two reasons you chose us over another company?      1. I wanted the window to comply with code. 2. I wanted a company with experience in this area to complete the work

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Very - What did you think of our installation crew?      Polite, pleasant, respectful of our home, clean - What are your thoughts on your Design Specialist and the presentation?      Very thorough- answered all of our questions - Was our office team efficient and knowledgeable?      Extremely efficient and polite - Overall, what were the top two reasons you chose us over another company?      Product and price - Any additional comments?      Tim was very thorough in his description of the products and how home needed to be prepped. Installer (sorry I forgot his name) was meticulous and respectful of my home and garden- suggested that a flower be moved rather than disregarding it. Thanks very much- my dad and neighbors were also impressed!

- How satisfied are you with the installation we completed for you?      Ok, however there were some sizing issues - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very good courteous and anxious to please - What are your thoughts on our Design Specialist and the presentation?      Informative - Was our office team efficient and knowledgeable?      Yes - Any additional comments?      We had frost the night before the install so I am a little concerned about the cement holding, however I assume you will handle accordingly if there are any issues

I wanted to highly recommend Leland Michaels' team who installed my mother's windows in Nov 2013!

- How satisfied are you with the installation we completed for you?     Was fine - Was clean-up satisfactory?     Ok - What did you think of our installation crew?      Fine - What are your thoughts on your Design Specialist and the presentation?      Ok - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Home show - Overall, what were the top two reasons you chose us over another company?      Experience and local

"The level of experience your company had installing Egress windows...I could not find anyone other company that had comparable experience. Also, the ability to finance the project was an added bonus."

I am very happy with my new window, it is just what I needed. Clean-up was excellent, your crew was very careful and neat. Your Design Specialist was very helpful and explained everything. Any other questions I had were quickly answered just by a phone call.