- How satisfied are you with the installation we completed for you?
Satsified
- Was clean-up satisfactory?
Satisfactory
- What did you think of our installation crew?
First rate
- What are your thoughts on your Design Specialist and the presentation?
Mike arrived minutes after we first called. He probably overdesigned and then came back with Richard and they reduced the solution to only what they thought was necessary. They didn't try to sell us anything we didn't need.
- Was our office team efficient and knowledgeable?
She talked us through an electrical problem the next day & moved up our appointment half a month. Couldn't be more pleased with Joy
- How did you hear about us? Have you seen our name anywhere else?
Don't remember, but you did a job a couple years earlier
- Overall, what were the top two reasons you chose us over another company?
We had some contractor that we called first who even I knew was bogus so then we called you guys and just listening to Richard convinced us!
- Other comments?
If I was doing it again, I would extend the outdoor piping a little further as the lower backyard gets wet and I am not 100% convinced that there isn't a leak between the piping and the grate at the end because the soil is damp a couple of feet up the line. I made a skinny ditch past the exit which I think is a partial solution. The inside work I would say is perfect. We just had a big thunderstorm and I had no concerns. The office staff are so quick and accommodating. And your estimators & installers all deserve raises!
Richard & Patricia P. of Albany, NY
Tuesday, June 4th