Testimonials for Adirondack Basement Systems

Call Center...they answered all my concerns.  Sales Representative...they were great didn't over sell recommended only what I needed and explained everything clearly.  Installation Crew...WOW what a great crew they worked like a well-oiled machine,,they explained what they were doing how it worked answer all my concerns ,, best of all they left my basement cleaner then it was great job.  

"I would like to take this opportunity to express my appreciation for the service I received today. Brandon, Sam, and Louis were very professional, courteous, respectful, informative, and took care to do a great job. They also were considerate of making sure, under the snowy conditions, that they kept the property clean. I could tell they like what they do and have pride in doing it. They worked very well as a team. As a 44 year U.S. Air Force veteran, I can see Brandon is an excellent leader and an adroit craftsman. I enjoyed having them here and appreciate their efforts."

"David Eatz was very knowledgeable and kind and I was happy with the solutions he offered and everything following, to take care of me. Once Tim and crew showed up, they were fantastic. I was super impressed as I have a hard time trusting people in my home, and never once felt uneasy with David, Tim, or crew and my basement was cleaner than ever once they left. Everybody went above and beyond, even Alicia, who helped me with scheduling."

"Ron Patterson came in to perform our annual dehumidifier service. He was outstanding; arriving as scheduled, he was friendly, knowledgeable and efficient.  On April 23, 2014, I had William Seabridge of Adirondack Basement assess my basement. They recommended the installation of a Sani Dry air system to eliminate dampness. The installation was handled in a timely and professional manner. At that time, I determined that they were an outstanding company that provided great service. I was sorry that I did not have install the Sani Dry system earlier. They did not try to sell me products or services that I did not need. I highly recommend them!"

Ten years ago, Tom M. hired Adirondack Basement Systems to fix his Medusa, NY home's basement which had serious water seepage and mold problems. Ever since Adirondack installed the waterproofing system, the basement has been bone dry! Tom is so happy with the results, he recommends Adirondack Basement Systems to his friends and neighbors every change he gets! "I tell all my friends that own homes that if they have any issues to check out Adirondack Basement Systems because they did such a good job for me and I am really happy with what they did!", says Tom.

The job was very successful and I am happy with the work that has been done. I was very impressed with the amount of knowledge that all the employees could give along with answering questions. The job was well done and workers were on time and finished everything fast, I am very pleased. Thank you, guys! I'll be sure to recommend you guys.

"5/5 Thank you so much! We have another basement coming for you to do that is huge..so I appreciate you doing a great job!!!!!!"

- How satisfied are you with the installation we completed for you?      Very Satisfied - Was clean-up satisfactory?      It was excellent - What did you think of our installation crew?      They were awesome - What are your thoughts on your Design Specialist and the presentation?      Very satisfied - Was our office team efficient and knowledgeable?      Yes

- How satisfied are you with the installation we completed?      The installation appears to be satisfactory. - Was clean-up satisfactory?      Clean-up was adequate. - What did you think of our installation crew?      The crew were friendly and appeared to be competent and completed the job in a timely manner. - What are your thoughts on your Design Specialist and the presentation?      He was friendly and professional. He understood the problem and knew how to fix it. - Was our office team efficient and knowledgable?      They were competent and fully met the requirements. - Any additional comment?      This was a 'good job!'

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes, very satisfactory - What did you think of our installation crew?      Great crew - What are your thoughts on your Design Specialist and the presentation?      Very satisfied - Was our office team efficient and knowledgeable?      Yes - Any additional comments?      Completely satisfied

Your representative was informative and best of all not pushy.  He is an excellent rep!    Your office staff was very courteous and helpful.  I can not express how impressed I was with the two guys who came and did my installation. I don't think I've ever had anyone do work who was so polite, conscientious, and friendly! I chose Adirondack Basement for your knowledge of problems and solutions.  And you were willing to work in a crawl space!

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      They worked well together - What are your thoughts on your Design Specialist and the presentation?      Super - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Internet - Overall, what were the top two reasons you chose us over another company?      Reputation

"From the salesperson Bill, the office staff, Sean and his crew, everyone was professional, knowledgeable and extremely helpful.  We are confident our basement will no longer have water issues. Thank you"

Experience with call representative:  All who answered the phone were nothing but kind respectful and knowledgeable. Salesperson and sales presentation:  Matt always got back to me with answers helped me through the entire process with pre planning and with extreme professionalism and care Our installation crew:  They were so very professional polite respectful and considerate. I am very happy and impressed with how my questions were answered immediately and Corey made certain I understood every aspect of the installation, set up and went over in detail the pump. The cleanup process:  They left no dirt or dust they cleaned impeccably between work days which meant a lot! What made you choose our company (Why did you choose us over the competition?): At first it was services available through advertising, but once I had the home visit and spoke to him about plans I was so impressed and looking forward to having the basement finished something I wanted to do for years  

"Tim and crew were very courteous and did a fantastic job! Tim was an excellent and knowledgeable crew leader. I want Austin and Kevin to know how happy I am with the team"