Testimonials for Adirondack Basement Systems

"John was awesome, such a nice guy, was very polite, listened to our concerns, came up with options for solutions. He went above and beyond our expectations"

- How satisfied are you with the installation we completed?      The installation appears to be satisfactory. - Was clean-up satisfactory?      Clean-up was adequate. - What did you think of our installation crew?      The crew were friendly and appeared to be competent and completed the job in a timely manner. - What are your thoughts on your Design Specialist and the presentation?      He was friendly and professional. He understood the problem and knew how to fix it. - Was our office team efficient and knowledgable?      They were competent and fully met the requirements. - Any additional comment?      This was a 'good job!'

"I give your company a 5. Jeremy, Shaq, and Justin were very pleasant and courteous to work with. Jeremy explained everything to me and kept me informed with the progress!! Looking forward to working with you for my house in the near future!"

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes, very satisfactory - What did you think of our installation crew?      Great crew - What are your thoughts on your Design Specialist and the presentation?      Very satisfied - Was our office team efficient and knowledgeable?      Yes - Any additional comments?      Completely satisfied

Your representative was informative and best of all not pushy.  He is an excellent rep!    Your office staff was very courteous and helpful.  I can not express how impressed I was with the two guys who came and did my installation. I don't think I've ever had anyone do work who was so polite, conscientious, and friendly! I chose Adirondack Basement for your knowledge of problems and solutions.  And you were willing to work in a crawl space!

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      They worked well together - What are your thoughts on your Design Specialist and the presentation?      Super - Was our office team efficient and knowledgeable?      Yes - How did you hear about us?      Internet - Overall, what were the top two reasons you chose us over another company?      Reputation

"From the salesperson Bill, the office staff, Sean and his crew, everyone was professional, knowledgeable and extremely helpful.  We are confident our basement will no longer have water issues. Thank you"

Experience with call representative:  All who answered the phone were nothing but kind respectful and knowledgeable. Salesperson and sales presentation:  Matt always got back to me with answers helped me through the entire process with pre planning and with extreme professionalism and care Our installation crew:  They were so very professional polite respectful and considerate. I am very happy and impressed with how my questions were answered immediately and Corey made certain I understood every aspect of the installation, set up and went over in detail the pump. The cleanup process:  They left no dirt or dust they cleaned impeccably between work days which meant a lot! What made you choose our company (Why did you choose us over the competition?): At first it was services available through advertising, but once I had the home visit and spoke to him about plans I was so impressed and looking forward to having the basement finished something I wanted to do for years  

"Tim and crew were very courteous and did a fantastic job! Tim was an excellent and knowledgeable crew leader. I want Austin and Kevin to know how happy I am with the team"

"Sean was great...very knowledgeable & professional...easy to talk to...explaining why changes were necessary...not being pushy to have us purchase products we didn't want.  We were amazed at how well the crew cleaned up"

Claire has been a customer of ours since 2018! On Friday, May 17th 2024 her Sump Pump and SaniDry systems were due for annual maintenance, which service tech, Seth, completed in a timely manner. Claire called the office a few days later stating that, "Seth was the most polite and charming service person she has met. He was on time and [she] is so relieved to have her products up to date!". 

"I thought the work was very good. They were very conscious and considerate. I thought the foreman was willing to answer my questions and address my concerns with patience. I'm really happy I decided to move forward and feel confident because of the warranty"   

Our system was installed in 2005. We have Mike come and service it yearly. Mike is an excellent asset to your company, he explains everything he will be doing to maintain the system. Your office team is always responsive and courteous. A few years back we installed a WINE CELLAR!

"Thank you! Seth and Leon did a great job cleaning out the two sump pumps. I also found the estimate Seth emailed back on Dec 10th in my junk mail folder so Fred and I will be reviewing it. My thanks again to Brandon and his team for the steel wall supports they installed June 14. They did an excellent job.   Every interaction with your team and office has been outstanding. Thank you for providing great service and great products.   Merry Christmas, Happy Holidays, and Happy New Year!"   Best,   Julie-Anne Crisafulli

Mike has been our Customer Care Technician for the past 4 years. He is very friendly and professional. He explains the system to us every year and maintains it! The entire office staff is GREAT, and we talk to the same people year after year. We have had our system now for almost 7 years with NO ISSUES! THANK YOU FOR A JOB WELL DONE!