Testimonials for Adirondack Basement Systems

"I am over the moon with Seth, he NEEDS a raise! He is an extremely hard worker and very professional and kind. Because of his exceptional services we are telling EVERYONE to come work with Adirondack Basement Systems (and ask for Seth)"

Adirondack Basement Systems has very helpful and friendly Service technicians that are willing to answer any of the questions you have to the best of their knowledge. Along with the office staff they are very helpful with positive attitudes and i have always been happy after hearing the answers to my questions. After the installation i have painted the walls and floor. I would recommend Adirondack Basement Systems.

I was very satisfied with the installation.  Our basement was very wet and moldy.  I was extremely pleased with how clean it was.  The crew was very friendly and worked constantly.  My Design Specialist Tim was great, friendly and explained everything very well.  The office team was efficient and knowledgeable.  Any question I had was answered honestly.  I chose Adirondack Basement Systems because of Tim's presentation and my desperation!  My basement was so bad, that not only was it not useable, but I also thought it was non-fixable.  It was so damp that we couldn't store anything in it. It just became a waste of space.  Now, I feel like I just gained so much storage space!  The air quality is noticeably better now that the mold is gone.

I was very pleased with the installation, they not only did a good job at installing the product but they cleaned up very well as well. They worked quickly and on time. We appreciate the timely follow up and the fact that the foreman came back to review the job and followed through. Thank you, Adirondack Basement Systems.

This is my 4th project with Adirondack. They also service my system every year- and send me a reminder postcard. During the heavy rains we had at the beginning of JULY, I called Adirondack with a small issue. Kevin (the owner) was going to be in the area and came right over. Come to find out it was water squirting over the system onto the floor. We evaluated the situation and concluded that a vapor barrier was the best solution. Plus it was going to give me a finished look. So we scheduled it on the spot. Kevin was very concise and clear on why the problem was happening and what we can do to solve it.Joy in the office is always very pleasant and helpful.The installation crew arrived when they said that they would. They were very courteous and efficient.  I especially appreciated them laying the dropcloths from the front door to the top of the steps!!!

My installation was professional and neat.  I am very pleased!  My foreman is a credit to your company! The office was always a pleasure to do business with. My thoughts to future customers of ABS:  Personal service is a high priority for me. The owner & staff of ABS make you feel like you are their ONLY customer!  You are important and your questions and concerns will receive prompt response.

When I heard about your company and then read through the materials you sent to review, I thought my prayers had been answered in regards to our sump pump situation! From the first call I made until Kevin called the day after the work was completed, I was extremely satisfied with the courtesy, knowledge and efficiency of each employee.  You don't often find that anymore. The TripleSafe sump pump is amazing! No more open well, noisy sump pump, and no more water in the basement ever!

- What did you think of our service technician?      Friendly- seemed knowledgeable - Did our service technician explain the service to you?      Yes - Is there anything we could do differently for future service?      No - What are your thoughts on our office team?      Professional, helpful - What have you done in the basement after the initial installation?      Started to finish the basement - Would you recommend our company to others?      Yes

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Fine men - Was our office team efficient and knowledgeable?      Yes - Where did you hear about us?       Times Union ads - Overall, what were the top two reasons you chose us over another company?      Good job!!  

- What did you think of our service technician?      Good- hard working - Did our service technician explain the service to you?      Yes -Would you like for us to contact you next year to remind you that your service is due?      Yes - Is there anything we could do differently for future service?      Automatic return - What are your thoughts on our office team?      Very good - What have you done in the basement after the initial installation?      Added a dehumidifer - Would you recommend our company to others?      Yes  

March 4, 2013   I did not return the survey that was sent to me back in February of 2012 as I wanted to see how well the SaniDri and TripleSafe pump system worked, I want to tell you that the SaniDri has shown a vast improvement by reducing the dampness and mold/mildew in my basement. The TripleSafe pump system is so quiet that I did not think it was working until I went outside at a time when we had received a fair amount of rain in the Spring and found that the ground around the outlet was wet. 1 of your technicians, Mike, was here on March 1 to conduct the preventative maintenance of the SaniDri and TripleSafe pump system. I appreciate the fact that he explained a few things to me regarding the SaniDri in that I should vacuum off the screen that sits above the filter, which I will do. Mike left a filter with me and stated that I should replace the filter in 6 months, if needed. He explained to me what I need to look for on the filter and how to replace it. He also took the time to explain a few things about the pump system that I had asked him about.  

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Clean-up was good - What did you think of our installation crew?      They were excellent. Answered all questions and demonstrated sump system - What are your thoughts on your Design Specialist and the presentation?      Very good job. He was professional and thorough - Was our office team efficient and knowledgeable?      Excellent - Any additional comments?      I was extremely pleased with the entire experience. I would recommend your company based on my job

"Tim's crew has been great! Tim is one of the hardest working guys I've ever seen. Good Job!"

I had Adirondack Basement Systems install their wall system to cover water damaged, poured concrete walls, one basement window was replaced and I purchased a commercial dehumidifier. They are a very professional company that has their own array of basement waterproofing products. After years of water problems, I thought my basement was in horrible shape. Their lead salesman informed me that it was not bad at all. They could have sold me more products (e.g. new French Drain, sump pumps,) but informed me that mine were in good condition and they were not necessary purchases. From that point on, they called and emailed regularly to follow-up on scheduling and other details- including my satisfaction with the service every step of the way. The workers were as advertised- courteous, hard-working, and very clean. I highly recommend this company for anyone who wants to deal with their water issues in their basement and/or improve the appearance of their basement. For 26 years, my basement always stressed me out. Now I'm proudly showing it to everybody!

Our basement was an eyesore prior to installation of your system.  Now the floor feels drier, the sump pumps are working well and the air smells dry. We can now use the basement as a room for entertaining and dry storage.  It's nice to do business  with a company that keeps their word about customer service and are reliable for their dates/times etc.  Your crew was courteous & respectful and they answered all of my questions well.  My design specialist explained the systems components well and without high pressure.  I have already recommended your company to a neighbor.