Testimonials for Adirondack Basement Systems

I was very satisfied with my installation.  The installation crew was very polite and thorough in their work and explanations at what they were doing- outstanding! My Design Specialist, Larry, was extremely knowledgeable and helpful through all phases of our contact from initial appointment to end of installation.  The office team was efficient and knowledgeable.  The materials I was mailed after setting up my estimate arrived very quickly and were very comprehensive. I can't say enough good things about Larry and Sean. Larry did not try to pressure me into buying anything- he took the time to show me all options I had available to me and the decisions were mine to make. He provided outstanding product knowledge and showed genuine concern for my particular situation. Sean was an outstanding foreman. He and his crew worked efficiently and got a big job done, and most importantly done well in the 2 days they were here. I would highly recommend both Larry and Sean to anyone who is considering Adirondack Basement Systems.   PS: it was great to have a construction crew that did not smoke on my property!

Reinstalled a sump pump, dug out the pit, installed collection pail, installed new pump, backfilled and concreted around new collection pail, redid the piping and exit through the foundation Excellent job!! I contacted them by email, they responded the next work day and set up a home visit. A couple days later I received a package of material from the company detailing different drainage scenarios that caused wet basements including "natural" events and solutions. The initial contact person was very knowledgeable, came out looked over the situation and sat down and wrote a proposal. The day of the installation, the worker arrived on time, very professional and polite! He went to work and as it turned out there was not bed-rock in my floor (which would have cost extra to be jack hammered out in order for the sump pump to be installed appropriately.) When he had finished the work, his work area was cleaned (cleanest area in the basement.) I talked with the office, they returned my call to inform me that the extent of the prep work was less than expected and that I would be refunded. The entire experience was very excellent!!

- How satsified are you with the installation?           Very Good - Was clean-up satisfactory?           Yes - What did you think of our installation crew?           They were really nice - What are your thoughts on your Design Specialist and the presentation?           Good - Was our office team efficient and knowledgable?           Yes  

- How satisfied are you with the installation we completed for you?      Very - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Very informative and efficient... and arrived ahead of schedule - What are your thoughts on your Design Specialist and the presentation?      Again, knew his subject matter, very prompt- answered my questions prior to my asking them! - Was our office team efficient and knowledgeable?      Very helpful- had to call the office for info and they were able to answer my questions - How did you hear about us? Have you seen our name anywhere else?      Flyer distributed through the mail - Overall, what were the top two reasons you chose us over another company?      You were my second call and were willing to give me an appt right away

- How satisfied are you with the installation we completed for you?      Very satisfied - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Sean and his crew did a great job. They were very friendly and didn't mind answering any questions I might have. They were careful not to cause damage to wires. - What are your thoughts on your Design Specialist and the presentation?      Michael did a good job explaining the different options. He made logical recommendations and didn't high pressure us to buy anything we didn't need. - Was our office team efficient and knowledgeable?      Office team was very efficient. Cathy was very knowledgeable, friendly, and accommodating. - Any additional comments?      Thank you

"Haley was very great, thorough and very pleasant. She is definitely an asset to the company. Way to go!"

"Brett was great and I want to let everyone know how professional he is!" 

The installation crew were very polite, considerate and generally a pleasure to work with. They left no mess!!! My design specialist Richard Keigley is very responsive to all of our needs, as is  the office team and very friendly. We chose Adirondack because of REPUTATION and REPUTATION!!!This is our 2nd project with Adirondack Basement Systems. We are very happy with the 1st installation, hence the callback for the 2nd portion.. I DO NOT anticipate any problems, everyone is GREAT from the office staff to design team to installers!!!Thank you!!!

So far the system has been great! No more puddles!  The dehumidifier is awesome.  It's a pleasure to walk in the basement and not have it be smelly and damp.  After the latest rain I went to check the basement and not a sign of water!

- How satisfied are you with the installation we completed for you?      Completely - Was clean-up satisfactory?      Yes - What did you think of our installation crew?      Great- Very nice and very informative. - What are your thoughts on your Design Specialist and the presentation?      Mr Keigley was a pleasure to deal with. Not pushy, very clear   explanations, and personable. - Was our office team efficient and knowledgeable?      Yes  

From our initial meeting, until the end of our basement project, Tim was professional, courteous, and knowledgeable. He went out of his way to help us assess and make decisions about mold damage we found in our basement that we weren't expecting. He even stopped by to meet with a contractor from another company who had some questions about prep work that needed to be done before Adirondack Basement could get started. Tim was straight forward and honest, and as a result we were able to confidently make the right decisions about what to do with our basement, and we are now enjoying a lovely new family room. Don't hesitate to work with Adirondack Basement- everyone we dealt with on the phone and in person went out of their way to do a top notch job and ensure we were satisfied with the level of service.

"Kerry and the crew did an amazing job on my basement windows! I am very impressed with how well they treated me and my home"

We noticed our hanging laundry in the basement is now dry in half the time.  The RH declined from about 64% to 42%!  We are very satisfied with our SaniDry unit.

Adirondack Basement Systems installed a drain around the perimeter of two basement areas, put in two new sump pump systems, and installed a dehumidifier. I also had a vapor barrier installed and two windows replaced. The team was puctual and professional, as neat as possible (jack-hammering is very messy business) and finished on time. Upon completion, they took the time to thoroughly explain the system and its maintenance. Dealing with this company was a pleasure. The only reason I wouldn't give this company straight A's is that they are a bit pricey, but I have no regret paying extra for the quality system they installed. The air quality of my entire home had improved drastically- it was worth every penny!

"Adirondack's sump system seemed to be a superior design to handle our particular basement water problem. After one year, with probably less rain and spring melt than normal, we've had no water in the basement, with the exception (twice in the past year) of water that has apparently seeped in one location through the block wall and down a firing strip behind the wall paneling onto a very small area of the cement floor. Ron installed a plastic piece to direct the the seepage from the firing strip to the block wall behind the plastic wall system instead of the seepage running along the bottom of the firing past the plastic wall system onto the concrete floor."